★ Pawstar Lifetime Guarantee

At Pawstar, we're proud to design and make our products with our own paws right here in Racine, Wisconsin. We stand behind the quality of everything we create with the Pawstar Lifetime Guarantee. If your Pawstar product has a manufacturing defect, we'll repair or replace it at no charge. If your item is damaged through normal wear and tear, we're also happy to offer repair services for a small fee whenever possible.

Manufacturer Defect Repair

[ We make everything by hand and mistakes can happen ]

If you receive your order and notice an issue, please reach out to our Customer Service team as soon as possible using our Contact or Repair form. To qualify for a no-cost Manufacturer Defect Repair through the Pawstar Lifetime Guarantee, requests must be submitted within 30 days of delivery. After 30 days, the repair will be considered a Customer Repair and may require a repair fee.

The Pawstar team will review your repair request to determine if it qualifies as a Manufacturer Defect Repair. If your item does not qualify, we’ll let you know and, whenever possible, offer a Customer Repair option instead.

Approved Manufacturer Defect Repairs can be dropped off at the Paw Store, brought to any official Pawstar event booth, or mailed to Pawstar HQ. If you choose to mail your item, Pawstar will cover up to $40 in total shipping costs to and from Pawstar HQ.

The Pawstar Lifetime Guarantee applies only to products made at Pawstar HQ in Racine, Wisconsin. We are unable to repair products made by other companies or manufacturers, but we may be able to offer store credit or a replacement option when appropriate.

All items submitted for repair must be clean before being sent in.

Customer Repair

[ Life happens! ]

A Customer Repair is for items that have been damaged after leaving Pawstar HQ due to normal use, accidents, weather exposure, or other types of wear and tear. While we can't guarantee that every item can be repaired, our team will always do our best to restore your product to a usable condition. Repair fees may apply depending on the materials, time, and difficulty of the repair.

The Pawstar team will review your repair request and let you know the estimated cost and turnaround time before starting any work. We’re always happy to help, but we reserve the right to approve or decline repair requests. There is no time limit for requesting a Customer Repair, regardless of when your item was purchased.

Approved Customer Repairs can be dropped off at the Paw Store, brought to any official Pawstar event booth, or mailed to Pawstar HQ. If you mail your item, you are responsible for the cost of shipping it to Pawstar HQ and the return shipping cost after the repair is completed.

IMPORTANT!

While we wish we had magical repair powers, some damage is beyond what we can fix. We are unable to repair items that have been exposed to high heat (such as being placed in a dryer), damaged by fire, torn apart by pets, or heavily worn due to excessive rubbing, dragging, or extreme misuse.

All items submitted for repair must be clean before being sent in.