Refund policy

RETURNS

We accept returns up to 14 days after the product is delivered. The item will have to be in "like new" condition (no perfumes, no cigarette smell, no B.O., no glitter, no pet hair, no human hair, no deodorant marks, no evidence of washing, etc). Before sending a product back, please contact our customer support team for more info.

The Pawstar team has the right to reject returns and exchanges based on condition of the product. A restocking fee may apply.

Pawstar does NOT accept returns sent back without prior approval by the Pawstar customer service team.

 

EXCHANGES

We accept exchanges up to 14 days after the product is delivered. The item will have to be in "like new" condition ( no perfumes, no cigarette smell, no B.O., no glitter, no pet hair, no human hair, no deodorant marks, no evidence of washing, ect). Before sending a product back, please contact our customer support team for more info.

The Pawstar team has the right to reject exchanges based on condition of the product. A restocking fee may apply.

Pawstar does NOT accept returns sent back without prior approval  by the Pawstar customer service team.