★ I got my product but I've got a problem. Help?

We want you to be happy with our products and services! If, upon receiving your products, you have any questions or concerns, send us an message with your FULL NAME and ORDER NUMBER via the website or marketplace on which you placed your order. We will try to work out a solution.

If the solution involves a return or exchange we will issue you a product return number and give further instructions on the process. A restocking fee may apply. The Pawstar team has the right to reject returns and exchanges based on condition of the product (see returns and exchanges section for more info).

Pawstar does NOT accept returns sent back without prior approval by the Pawstar customer service team.

★ Returns & Exchanges

We accept returns or exchanges up to 14 days after the product is delivered. The item will have to be in "like new" condition (no perfumes, no cigarette smell, no B.O., no glitter, no pet hair, no human hair, no deodorant marks, no evidence of washing, etc). Before sending a product back, please contact our customer support team for more info.