FAQ - Warranty

★ Pawstar Limited Lifetime Warranty

Pawstar® proudly offers a Limited Lifetime Warranty* on all of our branded products that bear the Pawstar® logo and are fully manufactured at our Racine, WI headquarters.

What this means to you:

If there is a defect in the product that occurs during reasonable lifetime usage (not resulting from misuse, abuse, or lack of proper care) then Pawstar will perform repair work or provide a replacement of equivalent value.

What product is covered?

Any products that is 100% manufactured by our own paws in our Racine, WI HQ! Examples: Ears, tails, paws, collar.

What is NOT covered?

Any products that is produced by a third party company, and branded or modified by Pawstar. Example: Printwear, knit scarves, enamel pins, goggle frames, cyber masks.

How to request a repair:

Message the Pawstar customer service team and tell us the name or a description of your product, the problem, when and where you obtained it. We will issue you an RMA (Return Materials Authorization) number. This number Must be included on the returned packaging.

Once we have completed repairs, we will ship your items back to you.

*Pawstar® retains right of refusal at our sole discretion.


For more information about washing, warranty and more visit our FAQ