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How are your products sized? |
How do I care for my new products? |
Do you offer products in child sizes? |
Do you accept commissions? |
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What forms of payments do you accept? |
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How long will it take to get my order? |
What are your shipping rates? What does this include? |
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What if I don't like my [product]? |
Pawstar's Privacy Policy |
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How are your products sized? |
For the most up-to-date sizing information on our products, please reference this page.
If you feel these sizes will not fit you comfortably please email us prior to making your order so we can better serve you.
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How do I care for my new products? |
For Fleece:
To keep your fleece looking best, wash using cold or lukewarm water and powdered soaps. It is also very important to not use bleach, as it may weaken the fabric.
For Furs:
Try your best not to get the fur dirty. If you do have to wash it, hand wash with a gentle soap (such as Woolite©) and allow
to drip dry. It is very, very important that you do not attempt to dry fur in a dryer. It will metamorphosize your fur, and not in a good way. =^-.-^=
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Do you offer products in child sizes? |
We do not currently offer our hats in child sizes. However, we are currently developing child sized hats and hope to have them available soon.
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Do you accept commissions? |
We will accept commissions at a starting price of $30. Prices may vary depending upon the intricacy of the project.
Please be as specific as possible when describing what you would like your commission to be.
If you are interested in commissioning a custom order, send us an email and tell us what you would like. We will reply to you with order details and, if possible, an estimate of pricing and production time.
If you merely have a question/problem with the design of an existing product (namely size) send us an email
Note: At this time, we are only taking commissions for hats and certain cosplay items. If your project involves multiple pieces, or pieces that are not similar to what we currently make, it is likely to cost more and have an increased production time
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What forms of payments do you accept? |
PAYPAL and MONEY ORDERS.
Paypal Instructions: If you wish to pay with Paypal, make your selections and check out.
When you are prompted for payment type, select [Paypal] and fill out your name and the country you wish the order shipped to . You will then be sent to paypal where you can complete your payment.
Money Order Instructions: If you wish to pay with a Money Order, make your selections and check out.
When you are prompted for payment type, select [Money Order] and you will be shown
a page where you can print out your order. Send that page to us along with your Money Order.
We will email you upon receiving your order, just be sure to supply us with a valid email address so we can confirm your order.
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How long will it take to get my order? |
In order to provide you with competitive prices and custom products, most of our products are made to order (i.e. made as we receive orders, rather than stocked in an inventory). The usual time of wait from the time the order is placed to the time of shipping may be 1-2 weeks for hats and accessories and 2-4 weeks for 'warmers and clothing. This time may differ depending on order volume, season, etc. Regardless of the time taken, you will be emailed when your order has been filled. Please don't email us asking when it will be done.
We only ask that you please be patient, the quality is well worth the wait.
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What are your shipping rates? What does this include? |
Domestic:
We try to send our domestic items via USPS Priority Mail. If you require special handling (such as insurance) or a different shipping method, please email us prior to making your order.
Overseas/International:
These items usually require Air Mail. Due to the immense cost of insuring such orders, we typically do not offer insurance on these orders. If you absolutely MUST have insurance on an order, and you do not live in the United States, please email us prior to making an order so proper arrangements can be made.
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What if I don't like my [product]? |
Due to health issues, we cannot accept hats as returns and the sale of these products is final.
For other products, send us an email with your concerns/problems (be sure and include the words "Customer Satisfaction" in the title) and we will try in good faith to work out a solution. We may then issue you an RMA (Return Materials Authorization) number. This number Must be included on the returned packaging.
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Pawstar's Privacy Policy |
Pawstar gathers information from clients for the purpose of sending merchandise and, for those on the mailing list, occasional Pawstar-related promotions, events, and notifications. Customer information is considered confidential and will under no circumstance be sold, leased, or otherwise given another party for the purpose of unwanted solicitation.
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